Article

This Dashboard Helps Customer Service Teams Answer Queries 50% Faster

A multinational thought leader in sales management has released a web application that is solving the acute need businesses have for a real-time statu...

This Dashboard Helps Customer Service Teams Answer Queries 50% Faster

A multinational thought leader in sales management has released a web application that is solving the acute need businesses have for a real-time status board that optimizes visibility across departments.

Created as part of the Ballistix Sales Technology Stack, the cloud-based dashboard Nsyteful enables customer service, marketing, sales, and other departments to give feedback concurrently so that data is accurate at all times and processes are streamlined. This allows individuals throughout an organization to efficiently make thousands of informed decisions every day.

“The impact of Nsyteful has been significant for almost all of our clients,” says Justin Roff-Marsh, founder of Ballistix.“Within three months, most of our clients go from about 60% on-time case completion for customer service to greater than 90%. Likewise, sales departments using the dashboard to boldly display their metrics also see growth, particularly when they regularly update their metrics to push for further improvements.”

Nsyteful includes up to 12 moveable widgets per dashboard page. Notable widgets include Sales Activity, which tracks the volume of sales actions taken, the dollar-value of completed sales stages, and protected calling times; On Time Case Completion, which indicates on-time performance; and Video, which allows remote workers to share live video feeds.

Each of the widgets allows users to generate pie charts, bar charts, and other tables that make data visualization possible at a glance. Users can create an infinite number of pages, which can be set to automatically rotate at their desired sequence and cadence for maximum control over what data is visible.

The dashboard integrates into users’ existing enterprise systems (CRM and ERP). Each widget can connect to data sources such as Google Sheets.

This article was sponsored by Ballistix, a global leader in sales process improvement.

Ray Diamond
Ray Diamond
Ray is an expert in grinding polycrystalline diamond (PCD) and cubic boron nitride (CBN) tools. He works with technologies like laser machining, EDM, and CBN wheels to deliver ultra-precise results for hard and brittle tool materials.